Supplier Claims

Module Overview

The Supplier Claims Module helps teams record, track, manage, and drive resolution of supplier defects, non-conformances, delivery issues, and related incidents.

It is built for real supplier quality work: documenting the issue, assigning ownership, coordinating immediate containment, getting the supplier response, tracking root cause and corrective actions, and keeping the right records for internal use, customer communication, and supplier accountability.

The module supports quality and logistics claims, including:

• 8D, SCAR, NCR, CAPA, and other corrective action processes.
• Supplier defects and non-conformances.
• Late shipments, over/under quantity issues, expedited freight incidents, and other delivery-related issues.
• Sorting, containment, immediate actions, supplier response, root cause analysis, and corrective action verification.
• Cost tracking for supplier chargebacks.

Supplier Claims is fully customizable and implemented to match your established process.

Target Users and Use Cases

Supplier Claims is for teams that need a structured way to record issues, coordinate supplier response, and close the loop on corrective actions.

Primary users include:

• Supplier quality engineers / managers (SQE / SQM).
• Plant quality, incoming inspection, and supplier development teams.
• Supply-chain teams managing delivery-related supplier claims.

Common use cases include supplier defects, non-conformances, delivery issues, 8D/SCAR/NCR/CAPA workflows, root cause analysis, containment, corrective actions, evidence collection, and supplier chargebacks.

Features and Capabilities

Supplier Claims combines issue tracking, supplier collaboration, root cause tools, reporting, and customization.

Claim and issue tracking capabilities include:

• Customizable forms and workflows for documenting the claim, approvals, and supplier response.
• Custom fields and custom forms for your defect and issue criteria.
• Dynamic auto-assignment to the right owner.
• Built-in supplier messaging specific to each supplier claim.
• Email and in-app messaging.
• Reports and dashboards to view supplier claims across any dimension.
• Cost tracking for chargebacks.

Root cause and corrective action capabilities include:

• 5-Why analysis.
• Fishbone / Ishikawa diagrams.
• Corrective Action scoring.
• Full 8D problem solving framework.
• Supplier response requirements based on your process.
• Automatic follow-up tasks for suppliers to verify corrective actions with evidence.
• Auto-generated professional reports.

Customization capabilities include:

• Fully customizable process and approval flow.
• Conditional logic and parallel workflow paths.
• Custom task assignment rules and permissions.
• Dynamic process flow based on issue type, defect severity, or manual overrides.
• Push / pull data to and from ERP, PLM, QMS, WMS, and other internal systems.
• Custom reports, dashboards, and third-party BI integrations.

Benefits and ROI

Supplier Claims ROI usually comes from faster issue resolution, less manual follow-up, better chargeback documentation, and better supplier accountability.

Typical benefit categories include:

• Less time recording claims, assigning owners, and tracking status.
• Fewer manual reminders to suppliers for containment, root cause, corrective action, and evidence.
• More consistent supplier responses because the portal provides structured tasks and required fields.
• Faster containment and corrective action follow-through.
• Better cost tracking and more complete documentation for supplier chargebacks.
• Better visibility into defects, trends, repeat issues, and high-risk suppliers.
• Stronger traceability for audits, customers, management reviews, and supplier performance discussions.
• Better handoff into scorecards, supplier improvement plans, audits, and escalation processes.

Supplier Claims turns a process that is often scattered across email and spreadsheets into a structured, visible workflow that both internal teams and suppliers can follow.

How Implementation Works

• Customer inputs: 8D/SCAR/NCR/CAPA templates, defect or delivery-issue forms, process maps, status values, approval/escalation rules, issue categories, cost fields, report examples, and integration needs.
• Supplios setup: Configure workflows, forms, status models, supplier response steps, approvals, assignments, dashboards, reports, and representative test examples.
• Typical timeline: Most Supplier Claims implementations are 4-8 weeks, depending on workflow complexity, approvals, reporting, and integrations.

Pricing Structure

Supplier Claims is part of the supplier quality module family. Anyone who owns or manages a claim must be a Full User at the account level. No additional Power User fee applies.

The Claims overview materials also describe a typical implementation fee range of EUR 5,000 - EUR 15,000 per unique workflow depending on complexity and scope, with a typical implementation time of 4-8 weeks.